We appreciate your trust in us and your fruitful interaction with us. Therefore, we are committed to protecting the privacy and security of your information. The information you provide helps us deliver the best possible experience for you on the website and the application.

This privacy policy and terms of use include the rules and general policies that govern your use of the website and the application. Some activities you perform on the site or app may require your approval of additional terms and conditions based on your activity within our site and app.

This privacy policy constitutes a legally binding agreement between you (“User” or “You”) and Dr. Mohammed Jomaa (“Operator” or “We” or “Us” or “Our”). If you enter into this agreement on behalf of a company or another legal entity, you acknowledge that you have the authority to bind this entity to this agreement. If you do not accept this agreement, you will not be allowed to access the application and its services.

• How We Collect Your Information:

As part of our commitment to customer and visitor privacy, we want to be clear about the types of information we will collect from you like your name, contact details, delivery address, order details, health information, gender, and date of birth, Technical information about your mobile device, such as its operating system and IP address when accessing our sites, is also collected, Additionally, the driver’s location during work is tracked via GPS.

We Collect this Data When You:

1. Creating an account with us or updating your account settings.
2. Submitting an order to us during the order process (including order creation and delivery).
3. By Contacting us via email, phone, message, or using the communication function on our platform.

• Using of Your Information:

1. Improve the effectiveness and quality of the service expected by our customers in the future.
2. Customize the content we display to you, ensuring you see relevant pharmacies and medical stores in your area.
3. Enable our customer support team to assist you more effectively with inquiries or complaints, providing a positive customer experience.
4. Contact you, gather your opinions and feedback on our services, and inform you of any significant changes or developments in our sites or services, including the expansion of our services to new areas, if requested by you.
5. Sending information about our products, services, and promotional offers to you.
6. Analyze your activity on the site to manage, support, improve, and develop our business.
7. Enforce our contractual terms with you and any other agreements, and exercise or defend legal claims, protecting the rights of the platform, pharmacies, doctors, medical institutions partnering with us, or delivery service providers, including fraud prevention.

• Disclosure of Your Information:

The information we collect from you will be transferred and stored on our servers, and we are extremely cautious and transparent about who we share your information with.

Note: Dr. Mohammed Jomaa will take all reasonable steps to ensure the secure handling of your data in accordance with this privacy policy.

Be Aware :

Responsibility for the request and delivery of medicines by using the application to deliver medicines, the user undertakes that any request for medicine made through the application is their full responsibility.

The role of the application is only to secure and safely deliver the medicine to the user’s Personal Responsibility.

The user bears responsibility for choosing the appropriate medicines and submitting their orders according to health regulations and relevant systems.

The user is fully responsible for any side effects or health problems resulting from taking the requested medicine.

• Role of the application:

The application is not responsible for any side effects or health problems resulting from the use of the supplied medicine.

The role of the application is limited to securing and safely delivering the medicine to the user according to the order.

• Compensation:

In the event of any claims or legal matters resulting from the user’s use of the application, the user undertakes to bear all costs and compensation associated with these claims.

Note: Any changes to our privacy policy will be posted on our sites. Where appropriate, we will inform you of the changes, for example, via email, or other social media channels, and through customer service.

• Complaints:

If you are not satisfied with our response to any complaint or believe that our processing of your information does not comply with the law regulating communication on the network and combating information crimes, you can submit a complaint to the Information Security Office through

Mobile Number: 00971567849403

Or via Email: privacy@rocheta.app

• Consent to the privacy policy:

You acknowledge that you have read this policy and agree to all its terms and conditions. By accessing and using the mobile application and website applications and services and providing your information, you agree to abide by this policy. If you do not agree to abide by the terms of this policy, you are not authorized to access or use the mobile application and website applications and services.